Listen in as Pat Iyer and Adam Toporek chat about these points
- What does that mean to be your customer’s hero?
- Why you should consistently meet or exceed expectations and be hassle-free.
- How you can reduce customer effort or customer hassle
- When will policies and procedures hurt you
- Is employee empowerment important?
- Is the customer is always right?
- The biggest customer hot button, the one that would make you completely upset with an organization
- How to make ourselves stand out to the people who are contacting us
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Your presenter for Be Your Customer’s Hero
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. He is a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business.