Robert Schlemm who is a nurse, has a bachelor’s degree and is a certified surgical assistant. I brought him on the show to talk about satisfying your attorney clients. Robert is a specialist in the area of client satisfaction and shares some tips and techniques that you can use to build customer satisfaction into your business. You can spend a lot of money doing marketing and sales. You can spend a lot of your time bringing cases in, but if you aren’t satisfying your attorney clients you won’t have a business.
Listen in as Pat Iyer and Robert Schlemm chat about these points:
- Robert talks about his exposure to health care before he became a registered nurse.
- How sales and marketing relates to customer satisfaction and retention
- Why we should make every effort towards satisfying your attorney clients
- Why your most unhappy customers are your greatest source of learning
- How social media is rapidly turning into a vital part of the modern marketing mix
- What can you do about negative reviews
- 10 items the National Business Research Institute offers that affect customer satisfaction
- Why providing your customer with the value that your particular business offers and the value that you offer is extremely important
How to Manage Your Legal Nurse Consulting Business
These are just some tips about how to handle your legal nurse consulting business. I have a lot more in my new 2017 book, How to Manage Your Legal Nurse Consulting Business: Top Tips for Success.
You’ve gotten your legal nurse consulting business started, you’ve gotten clients, and you want to sustain your success. Business development and client management are intertwined. Both are necessary for a stable business. In this book I tackle how to control your money and your goals, to subdue the evil twins of perfectionism and procrastination, and to get more done through outsourcing. You can reach a stressed out state as a business owner. I share tips for managing your stress and health.
Ready to hire an employee? I added a chapter on the process of interviewing and hiring. The second part of the book shares tools and techniques for deepening your relationships with your clients. You will discover how to win over and retain the clients you want and recognize those who are too much trouble. Mastering negotiation, business communication and conflict are essential. I show you how. This is the book to use to build a stable foundation for your business and help you in satisfying your attorney clients.
Get a 25% discount on this training by using the word Listened in the coupon box during checkout
Robert Schelmm’s marketing experience spans multiple years, and showcases his work and didactic expertise. During this time, and essential to that proven success, the highest of ethical standards were continually maintained. A hard work ethic was instilled at an early age, was followed, and has served his patients/business clients well throughout his career. Whether it was medical sales and marketing or in his clinical practice these attributes greatly contributed to successful outcomes. YOUR KEY TO SUCCESS lies in the knowledge of how to obtain and retain your valuable customers. LET ROBERT HELP YOU SUCCEED.
Check out the webinars, teleseminars, courses and books at legalnursebusiness.com. Expand your LNC skills with our resources.
Explore mentorship with Pat Iyer at LNCAcademy.com to get more clients, make more money and avoid expensive mistakes. Pat is a trusted advisor to LNCs.
Join us for monthly online trainings at LNCCEU.com for 2 trainings each month designed to deepen your knowledge and skills.